Proposal: reminder to the assignee when a ticket is unchanged more than 3 days
I'm not sure whether Trac has this capability or not, but I think having reminder would prevent maintainers from missing their jobs. The reminder would be sent to maintainers when - the status of the ticket remains new more than 3 days - the ticket has a patch to review but not answered more than 3 days (How is this possible?) - etc. Any comments?
On Feb 17, 2008, at 03:17, js wrote:
I'm not sure whether Trac has this capability or not, but I think having reminder would prevent maintainers from missing their jobs.
The reminder would be sent to maintainers when - the status of the ticket remains new more than 3 days - the ticket has a patch to review but not answered more than 3 days (How is this possible?) - etc.
Any comments?
I really don't need more automated MacPorts mail about tickets at this point. If someone cares about one of my open tickets, they should add a comment or email me about it. And if nobody comments or emails me, then it might not be so important that I resolve the ticket immediately.
From reporter's view point, sending reminders is boring job. So I thought I would be better to automate it. Actually, I frequently found tickets which seem no one working on. (Maybe MacPorts project have not enough maintainers?) That means I have to write reminders again and again.
Besides, I don't have permission to change Assigned to field of a Trac ticket. Maintainers probably don't see ticket not assigned to them. If I could assign maintainers to my tickets, I might help the situation. On 2/18/08, Ryan Schmidt <ryandesign@macports.org> wrote:
On Feb 17, 2008, at 03:17, js wrote:
I'm not sure whether Trac has this capability or not, but I think having reminder would prevent maintainers from missing their jobs.
The reminder would be sent to maintainers when - the status of the ticket remains new more than 3 days - the ticket has a patch to review but not answered more than 3 days (How is this possible?) - etc.
Any comments?
I really don't need more automated MacPorts mail about tickets at this point. If someone cares about one of my open tickets, they should add a comment or email me about it. And if nobody comments or emails me, then it might not be so important that I resolve the ticket immediately.
On Feb 18, 2008, at 06:51, js wrote:
From reporter's view point, sending reminders is boring job. So I thought I would be better to automate it. Actually, I frequently found tickets which seem no one working on. (Maybe MacPorts project have not enough maintainers?)
Bingo. We need more maintainers.
That means I have to write reminders again and again.
Besides, I don't have permission to change Assigned to field of a Trac ticket. Maintainers probably don't see ticket not assigned to them.
Correct. Adding the maintainer to the Cc line would also work in a pinch.
If I could assign maintainers to my tickets, I might help the situation.
I would love it if anyone could assign tickets. But we don't have Trac set up like that.
Besides, I don't have permission to change Assigned to field of a Trac ticket. Maintainers probably don't see ticket not assigned to them.
Correct. Adding the maintainer to the Cc line would also work in a pinch.
Just a email is easy to miss, I guess.
If I could assign maintainers to my tickets, I might help the situation.
I would love it if anyone could assign tickets. But we don't have Trac set up like that.
Who is the administrator? Just give non-maintainers TICKET_CHGPROP permission so that we can assign ticket to maintainers.
We've gone over the Trac permissions before. They are set the way they are on purpose. You should be able to find a ticket or two to comment on if you want to continue the debate. -Bill On Feb 19, 2008, at 4:56 AM, js wrote:
Besides, I don't have permission to change Assigned to field of a Trac ticket. Maintainers probably don't see ticket not assigned to them.
Correct. Adding the maintainer to the Cc line would also work in a pinch.
Just a email is easy to miss, I guess.
If I could assign maintainers to my tickets, I might help the situation.
I would love it if anyone could assign tickets. But we don't have Trac set up like that.
Who is the administrator? Just give non-maintainers TICKET_CHGPROP permission so that we can assign ticket to maintainers. _______________________________________________ macports-dev mailing list macports-dev@lists.macosforge.org http://lists.macosforge.org/mailman/listinfo.cgi/macports-dev
---- William Siegrist Software Support Engineer Mac OS Forge http://macosforge.org/ wsiegrist@apple.com 408 862 7337
Hi William, searched keyword "Trac permission" but not found any. Could you give me some pointers? On Feb 20, 2008 12:25 AM, William Siegrist <wsiegrist@apple.com> wrote:
We've gone over the Trac permissions before. They are set the way they are on purpose. You should be able to find a ticket or two to comment on if you want to continue the debate.
-Bill
On Feb 19, 2008, at 4:56 AM, js wrote:
Besides, I don't have permission to change Assigned to field of a Trac ticket. Maintainers probably don't see ticket not assigned to them.
Correct. Adding the maintainer to the Cc line would also work in a pinch.
Just a email is easy to miss, I guess.
If I could assign maintainers to my tickets, I might help the situation.
I would love it if anyone could assign tickets. But we don't have Trac set up like that.
Who is the administrator? Just give non-maintainers TICKET_CHGPROP permission so that we can assign ticket to maintainers. _______________________________________________ macports-dev mailing list macports-dev@lists.macosforge.org http://lists.macosforge.org/mailman/listinfo.cgi/macports-dev
---- William Siegrist Software Support Engineer Mac OS Forge http://macosforge.org/ wsiegrist@apple.com 408 862 7337
participants (3)
-
js
-
Ryan Schmidt
-
William Siegrist