On Dec 15, 2008, at 23:40, Peter Collinson wrote:
On 15 Dec 2008, at 21:01, Jamie Kennea wrote:
On Dec 15, 2008, at 3:44 PM, Jeremy Huddleston wrote:
It was a previously reported bug, but *I* (not some bigger-than- life "they")
You'll forgive my feelings of "Big Brother" towards Radar, the system is rather faceless sometimes to those of us outside of Apple. I hadn't realised that it was your decision, obviously.
I find that one of the problems with Radar is that when you report a 'duplicate bug' - then you are dismissed and left in limbo. You can email asking for progress and you do get a reply. But what should happen is that you are 'included', you should be: a) given access to any previous dialogue b) put on the mailing list for the bug.
Apple is missing a trick here - if I've reported a bug then I've generally expended energy in researching it and generating evidence and I am quite likely to want to help fix it - but I am excluded.
The other problem is that fixes can sometimes take a long time - when I started with Apple I discovered that Mail.app was reporting times in the summer as BDT - and not BST. This smacked of old US Centric date coding in the app itself rather than using the code in the actual underlying operating system that had been working OK for over 20 years. The one good thing Nixon did was mess with US daylight saving time and as a result UNIX got a world quality date system that worked properly everywhere. I reported the Mail.app bug in 2005 - it was a duplicate - it wasn't fixed until Leopard. However, it IS fixed - sometimes good things come to those who wait.
I note that most of the bugs I reported when I started were duplicates - and after getting essentially zero response - I stopped reporting bugs until X11 started to be worked on.
Well - putting my money where my mouth is - I've filed this in Radar too.. it will probably be a duplicate:-)
Well... to make you feel better, I think I'll mark mine a duplicate of yours... that way you're still in the loop too ;p